Refund and Return Policy
At House of Prestigia Ltd, we want you to love your purchase. If something isn’t right, we’re here to make it easy for you to return or exchange it. This policy complies with the Federal Competition and Consumer Protection Act (FCCPA) 2018 in Nigeria, which protects your rights as a consumer, including returns for defective or unsuitable items.
Eligibility for Returns
-You may return most new, unworn, and unwashed items with original tags and packaging intact within 14 days of delivery for a refund, exchange, or store credit.
-Items must be in the same condition as received (no signs of wear, stains, alterations, or damage beyond trying on).
-We reserve the right to refuse returns if items do not meet these conditions.
Non-Returnable Items
For hygiene and custom reasons, the following are final sale and not eligible for return or exchange:
– Underwear, lingerie, swimwear, bodysuits, or earrings
– Customized or made-to-order items (e.g., personalized designs or alterations)
– Sale/clearance items (marked as final sale)
– Accessories like hats or bags if used
Defective or damaged items can always be returned under FCCPA guidelines, even if in the above categories.
Reasons for Return
– Change of mind — Eligible for exchange or store credit (not full refund, to balance customer satisfaction with business sustainability).
– Wrong size/fit/style — We recommend checking our size guides; eligible for exchange or store credit.
– Item not as described, defective, or damaged on arrival — Eligible for full refund (including original shipping costs) or replacement.
How to Initiate a Return
1. Contact us within 7 days of delivery via email (info@houseofprestigialtd.com) or WhatsApp ([your number]) with your order number, reason for return, and photos of the item.
2. We’ll provide return instructions and a return authorization.
3. Pack the item securely with original packaging and proof of purchase.
4. Ship to our designated address in Nigeria (provided upon approval). Use a trackable courier for safety.
Return Shipping Costs
– Change of mind/wrong size — Customer pays return shipping.
– Defective/damaged/not as described — We cover return shipping (reimbursement or prepaid label where possible).
Refunds and Exchanges
– Once we receive and inspect your return (typically within 3-7 business days), we’ll notify you.
– Full refunds — Issued for defective/damaged items to your original payment method (may take 5-14 days to reflect, depending on your bank).
– Exchanges/Store Credit — Preferred for change of mind; store credit issued as a gift card (no expiry).
– Original shipping fees are non-refundable except for faulty items.